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VA Medical Scheduling Now Available Online


U.S. Army Veteran G. Paul Moffett schedules appointments online
Article by Alan Greilsamer and Treva Lutes
Tuesday, November 14, 2017

 

You can now manage your primary care and certain specialty care VA appointments online at participating VA facilities. You will need a Premium My HealtheVet Account to use online scheduling. If you do not have a Premium account, please visit My HealtheVet or contact the My HealtheVet Coordinator at your nearest VA facility.

U.S. Army Veteran G. Paul Moffett, who helped test online scheduling at the VA Tennessee Valley Healthcare System in Murfreesboro, TN, says it’s about giving Veterans greater control over scheduling their care.

“Rather than making a phone call and playing go fish, now I can [go online and] pick the date that best fits my schedule,” he says. “You can use it anytime, anywhere – on whatever Internet-access device you have. I’m excited about it. It’s great stuff.”

Currently, online scheduling is available at more than 100 VA facilities and their associated Community Based Outpatient Clinics. VA plans to add more appointment types in the future and is working to make online scheduling available at nearly all VA facilities next year. Check to see if your VA facility offers online scheduling.

Where can I find the online scheduling tool?

If you are eligible to use online scheduling, you will see a “Schedule a VA Appointment” option when you log in to your My HealtheVet Premium Account.

To make an appointment online, you need to be registered as a patient in My HealtheVet and have a Premium Account. To schedule a primary care appointment, you must have had a primary care appointment at that facility within the last two years. Contact your facility for information about available specialty care appointments.

What else can I do with the online scheduling tool?

You can:

  • Self-schedule primary care appointments at participating VA facilities where you have had a primary care appointment in the past two years.
  • Request help scheduling primary care appointments at participating VA facilities where you receive care.
  • Self-schedule or request help scheduling specialty appointments, such as outpatient mental health, optometry and audiology, at participating facilities.
  • View or cancel appointments and requests.
  • Track the status of appointment requests.
  • Send messages about requested appointments.
  • Get notifications about appointments.

If your VAMC does not currently participate in online scheduling, please know that VA is working to expand access to additional medical centers. If you need to make an appointment immediately, call the VA facility where you want to receive care. Find your VA health facility’s phone number.

Just to summarize, to use VA Online Scheduling today, you will need to:

...and that’s it!

Need Help?

If you need help with online scheduling, please dial 1-877-470-5947. For TTY assistance, dial 711. The Help Desk is open weekdays from 7:00 a.m. - 7:00 p.m. CT.

 

Keeping Up with All Your VA Appointments

My HealtheVet can help Veterans organize and schedule health care appointments.

Who Can Use My HealtheVet Appointment Tools

·        You must receive VA health care benefits. Apply for VA health benefits.

·        If you receive VA health care benefits, you must also have a My HealtheVet Premium account. Upgrade my account to Premium.

Use Your My HealtheVet Premium Account to:

·        View VA appointments on the Health Calendar

·        Add non-VA appointments to the Health Calendar

·        Look up past appointments from the last two years

·        Find the location of the VA facility for your appointments

·        Set up email reminders for upcoming VA appointments

·        Print a list of your future VA appointments

·        Access the online scheduling tool

Frequently Asked Questions About VA Appointments

How to Schedule an Appointment

There are a few ways for Veterans to make a health care appointment.

1.     Phone: You can call the VA health facility where you want to receive care to make an appointment.
Find your VA health facility's phone number.

2.     Online: If you have a My HealtheVet Premium account, you may be able to schedule some types of appointments online. Access to online scheduling varies by facility, date of last appointment, and type of appointment.
View the list of facilities that offer online scheduling.

Log In to My HealtheVet to Schedule a VA Appointment Online


VA Facilities Using the Online Scheduling Tool

For the week of November 5 - 17, 2017 the VA is actively working to expand access to online scheduling to all VA medical centers on this list. If your facility is listed below, but you are still having problems connecting to the tool, please use this link to schedule an appointment online or call your facility directly .

Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island & Vermont (VISN 1)

  1. Manchester VA Medical Center (Manchester, NH)
  2. Providence VA Medical Center (Providence, RI)
  3. VA Boston Healthcare System (Boston, MA (Jamaica Plain), West Roxbury, MA and Brockton, MA)
  4. VA Central Western Massachusetts Healthcare System (Leeds, MA)
  5. VA Connecticut Healthcare System (West Haven, CT and Newington, CT)
  6. VA Maine Healthcare System (Augusta, ME)
  7. White River Junction VA Medical Center (Hartford, VT)

New Jersey & New York (VISN 2)

  1. James J. Peters VA Medical Center (Bronx, NY)
  2. Northport VA Medical Center (Northport, NY)
  3. VA New Jersey Health Care System (East Orange, NJ and Lyons, NJ)
  4. VA NY Harbor Health Care System (Brooklyn, NY, New York, NY and Jamaica, NY)

Pennsylvania & Delaware (VISN 4)

  1. Coatesville VA Medical Center (Coatesville, PA)
  2. Erie VA Medical Center (Erie, PA)
  3. James E. Van Zandt VA Medical Center (Altoona, PA)
  4. Lebanon VA Medical Center (Lebanon, PA)
  5. Philadelphia VA Medical Center (Philadelphia, PA)
  6. VA Butler Healthcare (Butler, PA)
  7. VA Pittsburgh Healthcare System (Pittsburgh, PA)
  8. Wilmington VA Medical Center (Wilmington, DE)
  9. Wilkes-Barre VA Medical Center (Wilkes-Barre, PA)

Maryland, Washington DC, & West Virginia (VISN 5)

  1. Beckley VA Medical Center (Beckley, WV)
  2. Baltimore VA Medical Center (Baltimore, MD)
  3. Huntington VA Medical Center (Huntington, WV)
  4. Louis A. Johnson VA Medical Center (Clarksburg, WV)
  5. Martinsburg VA Medical Center (Martinsburg, WV)
  6. Perry Point VA Medical Center (Perry Point, MD)
  7. Washington DC VA Medical Center (Washington, DC)

North Carolina (West) & Virginia (VISN 6)

  1. Hampton VA Medical Center (Hampton, VA)
  2. Hunter Holmes McGuire VA Medical Center (Richmond, VA)
  3. Salem VA Medical Center (Salem, VA)
  4. W. G. (Bill) Hefner VA Medical Center (Salisbury, NC)

Alabama, Georgia, & South Carolina (VISN 7)

  1. Charlie Norwood VA Medical Center (Augusta, GA)
  2. Ralph H. Johnson VA Medical Center (Charleston, SC)
  3. Tuscaloosa VA Medical Center (Tuscaloosa, AL)
  4. Wm. Jennings Bryan Dorn VA Medical Center (Columbia, SC)
  5. Atlanta VA Health Care System (Decatur, GA)
  6. Birmingham VA Medical Center (Birmingham, AL)
  7. Carl Vinson VA Medical Center (Dublin, GA)
  8. Central Alabama Veterans Health Care System East Campus (Tuskegee, Montgomery, AL)

Florida (VISN 8)

  1. Bay Pines VA Healthcare System (Bay Pines, FL)
  2. James A. Haley Veterans' Hospital (Tampa, FL)
  3. Miami VA Healthcare System (Miami, FL)
  4. North Florida/South Georgia Veterans Health System (Gainesville, FL)
  5. Orlando VA Medical Center (Orlando, FL)

Kentucky & Tennessee (VISN 9)

  1. Lexington VA Medical Center (Lexington, KY)
  2. Louisville VA Medical Center (Louisville, KY)
  3. Tennessee Valley HCS (Murfreesboro, TN and Nashville, TN)
  4. Memphis VA Medical Center (Memphis, TN)
  5. James H. Quillen VA Healthcare System (Mountain Home, TN)

Indiana, Michigan, & Ohio (VISN 10)

  1. Aleda E. Lutz VA Medical Center (Saginaw, MI)
  2. Battle Creek VA Medical Center (Battle Creek, MI)
  3. Dayton VA Medical Center (Dayton, OH)
  4. John D. Dingell VA Medical Center (Detroit, MI)
  5. Cincinnati VA Medical Center (Cincinnati, OH)
  6. VA Ann Arbor Healthcare System (Ann Arbor, MI)
  7. VA Northern Indiana Health Care System (Fort Wayne, IN and Marion, IN)

Illinois, Michigan (Upper Peninsula), & Wisconsin (VISN 12)

  1. Captain James A. Lovell Federal Health Care Center (North Chicago, IL)
  2. Edward Hines Jr. VA Hospital (Hines, IL)
  3. VA Illiana Health Care System (Danville, IL)
  4. Oscar G. Johnson VA Medical Center (Iron Mountain, MI)
  5. Jesse Brown VA Medical Center (Chicago, IL)
  6. Clement J. Zablocki Veterans Affairs Medical Center (Milwaukee, WI)
  7. Tomah VA Medical Center (Tomah, WI)
  8. Madison, WI

Arkansas, Louisiana, Mississippi, North Carolina, & Texas (Houston) (VISN 16)

  1. Central Arkansas Veterans Healthcare System (Little Rock, AR and North Little Rock, AR)
  2. Fayetteville VA Medical Center (Fayetteville, NC)
  3. G.V. (Sonny) Montgomery VA Medical Center (Jackson, MS)
  4. Michael E. DeBakey VA Medical Center (Houston, TX)
  5. Overton Brooks VA Medical Center (Shreveport, LA)
  6. VA Gulf Coast Veterans Health Care System (Biloxi, MS)
  7. VA Southeast Louisiana Veterans Health Care System (New Orleans, LA)

Texas (VISN 17)

  1. El Paso Health Care System (El Paso, TX)
  2. Central Texas Veterans Health Care System (Temple, TX, Waco, TX and Austin, TX)
  3. South Texas VA Health Care System (San Antonio, TX and Kerrville, TX)
  4. VA Texas Valley Coastal Bend Health Care System (Harlingen, TX)
  5. VA North Texas HCS (North Texas)

Colorado, Montana, Oklahoma, & Wyoming (VISN 19)

  1. Cheyenne VA Medical Center (Cheyenne, WY)
  2. Grand Junction VA Medical Center (Grand Junction, CO)
  3. Jack C. Montgomery VA Medical Center (Muskogee, OK)
  4. Sheridan VA Medical Center (Sheridan, WY)
  5. VA Eastern Colorado Health Care System (Denver, CO)
  6. VA Montana Health Care System (Fort Harrison, MT)
  7. Oklahoma City, OK

Alaska, Idaho, Oregon, & Washington (VISN 20)

  1. Alaska VA Healthcare System (Anchorage, AK)
  2. Boise VA Medical Center (Boise, ID)
  3. Jonathan M. Wainwright Memorial VA Medical Center (Walla Walla, WA)
  4. Mann-Grandstaff VA Medical Center (Spokane, WA)
  5. VA Puget Sound Health Care System (Seattle, WA and Lakewood, WA)
  6. Roseburg VA Medical Center (Roseburg, OR)
  7. VA Portland Health Care System (Portland, OR)
  8. VA Portland Health Care System (Vancouver, WA)
  9. VA Southern Oregon Rehabilitation Center (White City, OR)

California (Northern), Hawaii, & Nevada (VISN 21)

  1. San Francisco VA Medical Center (San Francisco, CA)
  2. VA Central California Health Care System (Fresno, CA)
  3. VA Northern California Health Care System (Mather, CA and Martinez, CA)
  4. VA Pacific Islands Health Care System (Honolulu, HI)
  5. VA Sierra Nevada Health Care System (Reno, NV)
  6. VA Southern Nevada Healthcare System (North Las Vegas, NV)

Arizona, California (Southern), & New Mexico (VISN 22)

  1. New Mexico VA Health Care System (Albuquerque, NM)
  2. Northern Arizona VA Health Care System (Prescott, AZ)
  3. Phoenix VA Health Care System (Phoenix, AZ)
  4. VA Greater Los Angeles Health Care System (Los Angeles, CA)
  5. VA Loma Linda Healthcare System (Loma Linda, CA and Redlands, CA)
  6. VA Long Beach Healthcare System (Long Beach, CA)
  7. VA San Diego Healthcare System (San Diego, CA)

North Dakota & South Dakota (VISN 23)

  1. Fargo VA Health Care System (Fargo, ND)
  2. Sioux Falls Vet Center (Sioux Falls, SD)
  3. VA Black Hills Health Care System - Hot Springs Campus (Hot Springs, Fort Meade, SD)
  4. St. Cloud

U.S. Army Veteran G. Paul Moffett schedules appointments online

By Alan Greilsamer and Treva Lutes

Tuesday, November 14, 2017

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